Our Contact Details
Glen Lyon Coffee Roasters Ltd, Aberfeldy Business Park, Aberfeldy, Perthshire PH15 2AQ Tel: 01887 822871 – Email: info@glenlyoncoffee.co.uk
Privacy Policy
When you order a product from Glen Lyon Coffee Roasters Ltd, our secure payment process service needs to collect certain information from you; your name, your email address, the delivery address, your phone number and your credit or debit card information. This information is then used by either PayPal or Stripe to process your order and it allows us to contact you to notify you of the status of your order if necessary.
Security
When you place an order online you are connected to a secure server. The secure server software encrypts all information you input which means that any sensitive information such as your credit or debit card details cannot be intercepted or seen by anyone except our Payment Service Provider, PayPal. Glen Lyon Coffee Roasters never sees your card details. We are notified by e-mail when you place an order and are informed when your payment has been authorised by your bank.
Making A Purchase
After you have browsed our online shop and identified the products that you want, click on any items that you wish to buy and put them into the shopping basket. Once you have everything you want in your basket, click on ‘Checkout’ and you will be asked for a few essential details so that your order can be processed. You can also phone your order through to Glen Lyon Coffee Roasters on 01887 822871. Glen Lyon Coffee Roasters reserves the right refuse any order which is deemed to have not been conducted in the correct way. We also reserve the right to cancel and fully refund any orders.
Delivery
We roast all our coffee to order, subject to stock availability, roastery closure and bank holidays. We will try our best to contact you if the wait is expected to be longer than 14 days. Your order should be with you within two weeks of placement, although it is more likely to be with you within two or three days.
We offer free UK shipping on subscriptions and all orders over £25. All of our deliveries are sent through Royal Mail 48hr Tracked.
Cancelling Or Changing Your Order
Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any further communications. If you wish to cancel your order, providing it has not already been dispatched, we will simply refund your money. It is important that you notify us as quickly as possible – please email shop@glenlyoncoffee.co.uk or call us on 01887 822871. Cancelled orders will be refunded within 30 days of the cancellations. Orders cannot be cancelled once they have been dispatched. Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been dispatched.
Cancelling an Event TicketÂ
If you need to cancel or amend your booking, please contact our office by email at info@glenlyoncoffee.co.uk or by phone on 01887 822871 with at least 48 hours notice, and a full refund will be given.Â
We require a minimum of four people to run Roastery tours and reserve the right to cancel and refund bookings.Â
Returns
We are committed at Glen Lyon Coffee Roasters to provide you with the highest quality coffee. If however you are dissatisfied with the product that you have purchased it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for packets of coffee that have not been opened. You will be responsible for the costs of returning the goods to us. If goods are damaged, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email shop@glenlyoncoffee.co.uk or phone 01887 822871 so that we can arrange with you suitable collection or return shipping options.
Subscriptions
Glen Lyon Coffee Roasters reserves the right to cancel any subscription, with a refund of any outstanding amounts. Subscription prices may change as necessary, at the discretion of Glen Lyon Coffee Roasters. All subscriptions are shipped free to UK addresses.
Customer Service
Our customer service contact details are as follows: Tel: 01887 822871 – Email: info@glenlyoncoffee.co.uk. We aim to respond to respond to any customer service enquiry or complaint within two working days of contact.
Payment
We use both PayPal and Stripe as our Secure online payment processors.
All major credit cards (Visa/Delta/Electron, MasterCard/Eurocard, American Express, Switch/Maestro, Solo) and PayPal are accepted. A PayPal account is not required and you do not need to create one. You will be redirected to PayPal’s secure site to complete your checkout.
Our postal address is: Glen Lyon Coffee Roasters Ltd, Aberfeldy Business Park, Dunkeld Road, Aberfeldy, PH15 2AQ
Cookies Policy
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As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers, or adding a Google opt-out extension to your browser.